Airwave Field Intelligence
Turning everything that happens in the field into a competitive advantage
Smart safety glasses capture work handsfree
- Built into required PPE so adoption is seamless
- POV camera removes friction from capturing content
- Record video, ask questions, listen to answers without pulling out smartphone with voice commands
Custom reports with video audit trail
- Automatically create standard or custom reports from any video
- Video proof that every job’s done right—while protecting your business.
- Eliminate pencil-whipped reports and gain visibility into what's happening on the frontlines
POV video library gives techs the right fix at the right time
- Real-world footage from experienced peers provides fast, relevant guidance on the job
- POV videos gives new hires the know-how they need to get up to speed fast.
- Preserves field expertise, turning every fix into lasting institutional knowledge.
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Automatically recognize key information in images and videos
- Extract key details saves time and eliminates manual data entry
- Visual content is searchable, so techs can find part numbers, serials, and specs instantly
- Organizes photos and recordings enabling faster troubleshooting and reporting
AI that answers complex questions in seconds—using every relevant source
- Blue, our AI Assistant, searches across manuals, videos, and discussion threads to surface the right information in seconds.
- Summarizes complex content into simple, practical answers such as step-by-step instructions or the right part numbers across serial breaks.
- Connects to your data (ie SharePoint, Google Drive, Dropbox, etc) to keep knowledge in sync automatically.
Smart Safety Glasses
Smart safety glasses capture work handsfree
- Built into required PPE so adoption is seamless
- POV camera removes friction from capturing content
- Record video, ask questions, listen to answers without pulling out smartphone with voice commands
Custom Field Reports
Custom reports with video audit trail
- Automatically create standard or custom reports from any video
- Video proof that every job’s done right—while protecting your business
- Eliminate pencil-whipped reports and gain visibility into what's happening on the frontlines
POV Video Training Library
POV video library gives techs the right fix at the right time
- Real-world footage from experienced peers provides fast, relevant guidance on the job
- POV videos gives new hires the know-how they need to get up to speed fast
- Preserves field expertise, turning every fix into lasting institutional knowledge
Video & Image Analysis
Automatically recognize key information in images and videos
- Extract key details saves time and eliminates manual data entry
- Visual content is searchable, so techs can find part numbers, serials, and specs instantly
- Organizes photos and recordings enabling faster troubleshooting and reporting
AI Answers
AI that answers complex questions in seconds—using every relevant source
- Blue, our AI Assistant, searches across manuals, videos, and discussion threads to surface the right information in seconds
- Summarizes complex content into simple, practical answers such as step-by-step instructions or the right part numbers across serial breaks
- Connects to your data (ie SharePoint, Google Drive, Dropbox, etc) to keep knowledge in sync automatically
Built for field service use cases
Airwave’s AI, Jarvis, cuts through thousands of files and millions of pages—manuals, schematics, videos, part lists, you name it—without slowing down. It reads tables and schematics like a pro, so your techs get the right part number, the right error code and the right answer—every time. No delays. No mistakes. Just what you need, when you need it.
Integrates with your business systems
Airwave can connect with your existing business systems—ERP, CRM, file drives, all of it. It pulls in the data that matters and lets you fire off quotes, order parts, or get service history without bouncing between tools. One system, one place, no wasted motion.
Works in over 50 languages
Speak in your native language, and let Jarvis translate everything in real-time, making seamless communication possible across 50+ languages.
Push-to-talk
Remember walkie-talkies? We’ve upgraded them. Just push, talk, and instantly engage with your team, no typing needed. Hear it live or catch up later, ensuring no message misses its mark.
Business Insights
Get answers to important business questions with a push-to-talk interface that integrates with all your backend applications
“Airwave helps us fix problems faster and capture the know-how our business depends on.”
City FM
Common Questions
Is my data safe? Are you sharing it with other customers?
Your data is completely safe. Airwave WILL NOT share any of your data with our other customers. Airwave is built with data privacy at its core. Your data is never shared with other customers and is never used to train AI models outside your workspace. Everything—voice messages, videos, service manuals, documents, field notes, etc—stays securely within your team’s environment. Unlike other AI platforms, Airwave doesn’t use your information to improve results for others. The AI works entirely within your workspace, surfacing answers only for your team. Bottom line: your data belongs to you, and Airwave is designed to keep it that way—private, secure, and under your control.
How does our knowledge library work?
The Airwave Knowledge Library puts everything your team needs in one place—manuals, schematics, service bulletins, part lists, error codes, and videos, all searchable in seconds. Just ask a question like you would on the job, and Airwave gives you the answer—fast, clear, and step-by-step. No digging, no guessing. It also captures real-world fixes—voice messages, videos, field notes—and adds them to the library with a single tap, so the next tech has the answer before the problem even starts. Your team controls the content, and every update is pulled in automatically, keeping your crew working with the latest, most accurate info. And most important—it’s all private. What your team knows, stays with your team. No leaks. No surprises. Just a smarter way to work.
How is Airwave different than other AIs?
Most AIs are built for general tasks. Airwave is different—purpose-built for technicians, field teams, and service operations. It’s designed to handle the gritty, real-world work where speed and precision matter. Airwave doesn’t just skim documents—it understands manuals, schematics, part lists, error codes, and even complex service bulletins. Its ability to read and interpret tables is second to none, making it incredibly effective at pulling the right part number or error code. And unlike ChatGPT or Microsoft Copilot, Airwave keeps your data private. It never trains on your information or shares it with anyone else. Everything—from videos and voice messages to fixes and field notes—stays securely in your workspace.
Do I need to ask questions in a specific way?
Nope. With Airwave, you don’t have to talk like a robot to get answers. Just ask questions the way you normally would—“What’s the error code for this make and model?” or “How do I reset the controller?” Airwave is built to understand natural, everyday language, even with industry slang or shorthand. It’s trained for the way your team talks in the real world, not how a manual is written. So say it your way—Airwave gets it.
Can I pull data from other sources?
Yes, you can. Airwave can ingest data from a wide range of sources—manuals, PDFs, videos, service bulletins, schematics, parts databases, and more. If you’ve got knowledge sitting in folders, file shares, or cloud storage, Airwave can pull it in, organize it, and make it searchable. That means your team isn’t bouncing between systems or digging through files—they ask, and Airwave finds it. The more you load in, the smarter it gets.
Airwave syncs with your existing file repositories like SharePoint, Dropbox, or Google Drive, making it easy to pull in your existing documentation. You can also upload files directly from your computer, so whether your knowledge lives in the cloud or on a desktop, Airwave brings it all together in one place.
Can Airwave integrate my other business systems such as an existing ERP/CRM?
Yes, you can. Airwave supports integrations with your existing ERP, CRM, and other business systems to pull in relevant data such as customer info, asset history, service records, and more. Because Airwave integrates with your business applications, you can also automate tasks like quote generation, parts ordering, or report generation with a simple voice command. The right data, in the right context, exactly when you need it—no clicks, no delays.
How much does Airwave cost?
Airwave is priced on a per user per month basis and starts at $75 per user per month. It is priced to cost less than the average hourly wage of a technician—making it a no-brainer if it saves each tech just one hour a month. Pricing can vary based on the size of your team and the features you need, but it’s built to deliver ROI fast. For exact pricing, set up a call with our sales team.
Does Airwave work with smartglasses?
Yes! Airwave is accepting design partners to test our smartglasses accessory. Use cases we would love to work with you on are hands-free troubleshooting and repairs, voice and video-driven inspections and just-in-time training video capture.
If you are interested in becoming a design partner, please contact us. We'd love to work together on your custom use case.
